Are you thinking to connect with us about setting up your LearnWorlds School, or are you exploring our online class platform for your academy and you need more details?
Feel free to create a LearnWorlds support ticket, and our support team will assist you instantly.
Ask for help button
If you are signed in to your LearnWorlds school as an administrator, click on Ask for help at the bottom right. When you are on your Dashboard, click on Help, and the Ask for help button will appear.
If our articles don’t have information about your inquiry, click on Contact Us to Submit a LearnWorlds support ticket. You can also attach a relevant file, such as a screenshot, or you can also provide more information about your request (the Ask for help button will appear in LearnWorlds schools).
LearnWorlds Help Center
Visit our Knowledge Base center and click on Submit a ticket.
You’ll be redirected to the login page, where you can either create a new account or sign in if you already have one. Please keep in mind that your LearnWorlds School’s admin account credentials cannot be used to access the support portal; a separate account is required for this.
To set up your support portal account, click on the Sign up with us button. If you already have an account, just submit your details to log in.
You will be redirected to a ticket form, where you can enter all your information and add an attachment if necessary.
We always encourage you to contact us directly at support@LearnWorlds.com. Our dedicated support team is committed to assisting you always.
Tips for Submitting a LearnWorlds support ticket/email
To ensure the best and fastest support, follow the tips below when submitting a question/issue to our LearnWorlds support team.
Include a specific and detailed description: Even though “less is more,” this rule doesn’t apply in ticketing. By sharing as many details as possible, it will help us understand what you would like to get. If you are experiencing any technical issues with a LearnWorlds course, you should share the user’s email address, the specific course URL, etc.
Add screenshots and screencasts: A picture is worth a thousand words. It would be extremely helpful to include screenshots or screencasts to identify the issue or query that you are seeking help for. Some tools that could be used for screencasting are the Nimbus browser add-on or Loom.
Share one issue/question per ticket: We suggest you submit a separate LearnWorlds support ticket for every issue or inquiry you have. This way, we can handle each case within an email thread, which results in quicker resolution.
If you use the email notification to contact our support team (support@learnworlds.com), please make sure to add your school’s URL in the body of the description.
Support per plan
You can find more information about our support system on our plans page here, under Support.
We avoid phone support to ensure swift and efficient assistance. Here’s why email support works best:
Instant Access: With email tickets, we can easily access your information, account details, and system specifics for a thorough investigation.
Speed: There are no hold times. We instantly address your concerns without delay, utilizing the information you provide.
Visual Aid: Creating an online school involves visuals. Email allows a smooth exchange of screenshots, links, and instructional materials to guide you effectively.
Record Keeping: All correspondence is recorded, guaranteeing that nothing is overlooked. We maintain a comprehensive record for smooth continuity and collaboration within our LearnWorlds school.
Scalability: Focusing on online support allows us to effectively expand our support, gradually enhancing our platform by minimizing the cost for you.
Ultimately, email support ensures rapid resolution, clear communication, and continuous improvement of our services.
